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Customer Success Manager

Customer Success Managers (CSMs) are responsible for managing relationships throughout the customer lifecycle and achieving customer success goals. This individual will work closely with Sales and Marketing to develop and execute marketing campaigns, and will work with Product Management to communicate new product releases.

Generally, CSMs at Climate Benefits manage $1,000,000 in revenue. The key metric to measure success is Net Retention Rate (NRR). Additionally, CSMs are given 10% commission on upsells to existing customers.

Responsibilities:

  • Onboarding calls with customers.
  • Monthly check in calls with customers.
  • Log all interactions with customers in Salesforce to build repeatability.
  • Analyze quantitative and qualitative feedback from customers to identify churn reduction and upsell opportunities.
  • Work with the Marketing team to create customer testimonial videos, product docs, and more.
  • Assist the Product & Technology team with scoping new features and enhancements based on customer feedback.

Requirements:

  • Exceptional Strength: We hire based on exceptional strength, rather than lack of weakness. Although degrees are nice, they aren’t required. We focus on skills and mindset. Tell us why you’re the best at what you do.
  • Trust & Transparency: As you can likely tell from reading our Operating Playbook, we have a very transparent culture which inherently leads to trust. This isn’t for everyone. Win or lose, we’re looking for people who like having all data points in front of them at all times.
  • Builders: We believe in the compounding effects of SaaS company building. We’re looking for people who default to execution and have a build-first mentality. Experience with Product Led Growth is a plus for all roles.

If you’re interested to work with us, email us at careers@climatebenefits.com